Thursday 12 April 2018

Fierce Conversations: Achieving Success at Work and In Life, One Conversation at a Time by Susan Scott






You will accomplish your goals in large part by making every conversation you have as real as possible.



Burnout doesn't occur because we're solving problems; it occurs because we've been trying to solve the same problem over and over.



The problem named is the problem solved. 



Multiple, competing realities existing simultaneously: This is true and this is true and this is true.



Multiple realities are not competing.  They just exist.  You own a piece of the truth, and so do I. Let's figure out what to do.



Clarity develops as we thoughtfully consider all aspects of a topic.



Fierce does not mean barbarous, menacing, or cruel.  Fierce means powerful, strong, unbridled, unrestrained, robust.



The progress of the world depends on the progress of each individual human being right now.



A value is a tightly held belief (as opposed to a vague notion) upon which a person or organization acts by choice.



Integrity requires alignment of our values -- the core beliefs and behaviors that we have claimed as important to us -- and our actions. 



You get what you tolerate.  People do not repeat behavior unless it is rewarded.



When we are real with ourselves and others, the change occurs before the conversation has ended.



Successful relationships require that all parties view getting their core needs met as being legitimate.



Our companies, our relationships, and our lives are mirrors accurately reflecting us back to ourselves.



We must recognize that humans share a universal longing to be known and, being known, to be loved.



What's on the other side of your toughest issue is worth it:  relief, success, healthy, freedom from stress, happiness, a high-performing team, a fulfilling personal relationship. 



Where there is anger, there is fear.



How we enter our conversations is how we emerge from them.



The most valuable thing any of us can do is find a way to say the things that can't be said.



For a leader, there is no trivial comment.



You must extend to others what you want to receive.  It begins with you.